Product Features
SCORE is designed to be agile with the ability to quickly add new features and functions. SCORE's comprehensive list of features covers all of the key loan servicing and asset management business processes critical in a top tier multi-product servicing platform.
Global
- Custom alerts and task manager
- Online help and policies and procedures
- Score Card – daily summary of critical tasks and alerts
- Multi-language, Multi-currency, Multi-date formats
- Supports one to many loan/obligor/property relationships
- Watch list module at multiple levels - obligor, asset, loan, property
- Journal or "notes" at multiple levels - obligor, asset, loan, property
- Securitization and loan sale functionality for both PL and NPL
- Obligor contact logs
- Multiple compliance and audit controls
Special Servicing
- Asset status and performance tracking
- Support complex asset relationships: multiple loan/obligors/ property
- Business plan creation and tracking
- Resolution approval memorandum creation and tracking
- Action approval memorandum creation and tracking
- Detailed foreclosure tracking with ability to handle multiple auction rounds
- Detailed litigation tracking
- Balance adjustments
- Loan and collateral resolution
- Detailed property information including complex lien structures, valuation history and industry standard appraisal data
Primary Servicing
- Flexible payment term setup through calculation patterns
- Flexible amortization calculator for scenario simulations
- Sophisticated delinquency escalation module integrated with contact log
- Customizable letter templates and phone scripts at both program and loan level
- Ability to track reserves and escrow accounts at the loan level
- Ability to handle Mortgage Life Insurance billing and calculations
- Property insurance tracking
- Third party billing and payment processing
- Automated billing (Zengin and other formats)
- Loan modifications
- Index maintenance
- Interest and Payment review
- Tracking of obligor financials
- Flexible late fee calculation and billing
- Multiple calendar support
- Flexible New Loan and Program setup via front-end interface, bulk loan upload (XLS) or straight-through loan setup (XML) from loan origination systems (LOS)
- Loan sale and securitization modules
Cash Management
- Asset level expense processing
- Recoverable expense tracking against loan balances
- Suspense balance tracking
- Collateral / Claim level application (NPL)
- FX management with multiple sources and ability to import FX data
- Non cash adjustments
- Transaction re-allocation and reversals
- Transaction tracking
- Bulk cash upload from banking interface
System Administration
- Dynamic role based security
- Customizable reference codes and pull downs to accommodate local process variances
- System Data Maintenance (e.g. password reset, user setup etc)
- Business Data Maintenance (e.g. bank names, index name, etc)
Reporting
- Full Integration with COGNOS Business Intelligence engine
- Lock dataset functionality which allows for "accounting period" reporting history
- Multiple reports generated from BI Engine including:
- Operational Reports
- Investor Reports
- Management Reports
- Data Sets
- Screen snapshots and data prints
- Borrower notices
- Investor feeds
